by Ron Rael | Mar 28, 2019 | Blog, Culture, Employees
Accountability is an extremely high standard, and this is why many people and organizations lack this quality. In this insightful article, an expert defines accountability for you, a quality essential for delivering quality customer service. You will discover some reasons why accountability is so seldom practiced and what you can do ensure that it is a standard for your organization.
by Ron Rael | Aug 27, 2018 | Ethics, High Road Accountability and Ethics
Share this article: As an objective observer—coach—to my clients, I try to avoid expressing my opinion. As a facilitator, my role is to get my clients, the employees and the leaders to come up with their own solutions. In a session that I recently did on the...
by Ron Rael | May 9, 2018 | Blog, Leadership
A simple yet powerful tool for shaping behaviors, especially in the area of holding employees accountable for ethical conduct, is “playground rules.”
by Ron Rael | Jun 22, 2016 | Blog, High Road Accountability and Ethics
Issue: No one on the team wants to take responsibility. When people on your team defer taking on responsibility, it is a clear indication that you have failed to set expectations. Accountability only exists when the leader defines what behaviors are acceptable and...
by Ron Rael | Jun 14, 2016 | Blog, High Road Accountability and Ethics, High Road Cooperation and Unity, High Road Leadership
Do I always have to stay on top of my organization’s corporate culture? What happens if I don’t want to or have time to? An unmanaged culture never gets better – it only gets worse! I know that sounds harsh, but it does not lessen the importance of this fact. The...
