Job One is to Become a Leader!
Share this article:Panera Bread is experiencing 100% employee turnover, annually! Panera is not alone; it is an alarming trend in the fast food space. Employee turnover is extremely high and likely getting worse until solutions are in place. Or until we have no more...
Leadership Lessons from Summer Camp
Share this article: Summer is a time for having fun. Summer is also a time of hard work. Does that sound incongruous? During summer, more often than not, Americans take bigger vacations. Friends and relatives come to visit us. We go to amusement parks, lakes, zoos,...
Accountability Starts with Me!
Accountability is an extremely high standard, and this is why many people and organizations lack this quality. In this insightful article, an expert defines accountability for you, a quality essential for delivering quality customer service. You will discover some reasons why accountability is so seldom practiced and what you can do ensure that it is a standard for your organization.
Transparent: Verb Before Adjective
Share this article: “We are a company that practices transparency.” “I am transparent!” I frequently hear statements like these in company advertisements and from individuals running for public office. However, like the labels of ethical and integrity,...