Job One is to Become a Leader!
Share this article:Panera Bread is experiencing 100% employee turnover, annually! Panera is not alone; it is an alarming trend in the fast food space. Employee turnover is extremely high and likely getting worse until solutions are in place. Or until we have no more...
Accountability Starts with Me!
Accountability is an extremely high standard, and this is why many people and organizations lack this quality. In this insightful article, an expert defines accountability for you, a quality essential for delivering quality customer service. You will discover some reasons why accountability is so seldom practiced and what you can do ensure that it is a standard for your organization.
Employee Loyalty – A Quality Product
Share this article: An article in the Wall Street Journal summarized a comprehensive survey of American workers. The survey found, “American workers are less loyal to employers than in the past.” Downsizing, weeding of management layers and the fear of...
While the Leader Cat is Away, the Mice Will Be Doing What?
Let’s switch from fantasy back to reality.
Have you wondered what you would see going on in your organization if you were invisible? How would you feel if many or even a few of your employees were behaving like that?
The Corporate Culture You Have is the One You Create!
Your profitability will soar as a result of your efforts to develop and enhance a customer-focused culture where employees are self-activated, where they embrace new ideas and adopt new processes, and where they see themselves as integral parts of the whole.