Accountability is an extremely high standard, and this is why many people and organizations lack this quality. In this insightful article, an expert defines accountability for you, a quality essential for delivering quality customer service. You will discover some reasons why accountability is so seldom practiced and what you can do ensure that it is a standard for your organization.
Let’s switch from fantasy back to reality.
Have you wondered what you would see going on in your organization if you were invisible? How would you feel if many or even a few of your employees were behaving like that?
Your profitability will soar as a result of your efforts to develop and enhance a customer-focused culture where employees are self-activated, where they embrace new ideas and adopt new processes, and where they see themselves as integral parts of the whole.
All too often, organizations look to their present-day needs and merely create a role for that. You must look forward five years and decide the type and style of leadership you will need then. Write a job description ‘from the future.’