Prevention of Leadership Hubris
“Ron, what do you think about the situation with CFOs who are hiding things from the CEO? Do you think the CEO should have known?”
How Professionals Can Deliver Super Service
Share this article: The Ace Hardware store located in my neighborhood is a great place to shop. Tim, the owner/manager has raised customer service to an art form. As a direct result, his sales have significantly increased ever since Tim arrived. Tim’s growing customer...
The High Road Leader Does Exist
Share this article: What is right with leaders today? Leaders are the moral center of the group or organization they lead. What we hear most often about are the unethical leaders who don’t have a moral center or who prefer the low road. Thankfully, there are...
Flight 1549
It is in times of chaos, confusion, and crisis that you need to stick to your plan and remind everyone about its existence and their roles. When employees see that you are confident, you know what you are doing, and you have in end-state in mind, as defined by the plan and the budget, they will naturally calm down and support you.
