Accountability Starts with Me!

Accountability is an extremely high standard, and this is why many people and organizations lack this quality. In this insightful article, an expert defines accountability for you, a quality essential for delivering quality customer service. You will discover some reasons why accountability is so seldom practiced and what you can do ensure that it is a standard for your organization.

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Women’s History Month

March was dedicated to honoring and celebrating women. Let’s extend this effort to recognizing and encouraging the women who lead us every spectrum of life.

The best place for a woman to start leading is where she is right now.

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On Turning 67

“I am 13!” I explained. My grandson responded, “No you're not. You're old!Of course, he was being teased but refused to take my bait. There is some truth to that fib, however. My tree rings now number 67, which caused me to pause and reflect. Who I Am Now...

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Risk Taking Versus Risk Management

“Many managers and executives fail to see the difference between risk-taking and risk management. Quite often seasoned managers and executives tell me, ‘Risk management prevents risk-taking.’ Nothing could be further from the truth. You will be a smarter...

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The Lone Wolf Can Never Lead!

  You will likely be placed in charge of a project, engagement, or team. If you act like a lone wolf instead of a true team leader, you will fail! Loren’s Complaint After a presentation, I was approached by a shy technologist. Loren had been recently...

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