Accountability Starts with Me!
Accountability is an extremely high standard, and this is why many people and organizations lack this quality. In this insightful article, an expert defines accountability for you, a quality essential for delivering quality customer service. You will discover some reasons why accountability is so seldom practiced and what you can do ensure that it is a standard for your organization.
read moreTransparent: Verb Before Adjective
“We are a company that practices transparency.” “I am transparent!” I frequently hear statements like these in company advertisements and from individuals running for public office. However, like the labels of ethical and integrity, transparent is an adjective...
read moreThe High Road Leader Does Exist
What is right with leaders today? Leaders are the moral center of the group or organization they lead. What we hear most often about are the unethical leaders who don’t have a moral center or who prefer the low road. Thankfully, there...
read moreTips for Employee Town Hall Meetings
Another method for engaging employees is to hold professionally facilitated town hall meetings and focus groups. These well-organized and timely sessions are designed to get employees to open up and more importantly to listen to messages you need them to hear....
read moreWomen’s History Month
March was dedicated to honoring and celebrating women. Let’s extend this effort to recognizing and encouraging the women who lead us every spectrum of life.
The best place for a woman to start leading is where she is right now.
read moreOn Turning 67
“I am 13!” I explained. My grandson responded, “No you're not. You're old!Of course, he was being teased but refused to take my bait. There is some truth to that fib, however. My tree rings now number 67, which caused me to pause and reflect. Who I Am Now...
read moreTheodore Roosevelt
Theodore Roosevelt was a great leader! One of his abilities was to look out past the now, to think about the long-term. With this asset, he then developed a vision for our future. For example, he forsaw the menacing presence of Japan as early as 1896 and...
read moreRisk Taking Versus Risk Management
“Many managers and executives fail to see the difference between risk-taking and risk management. Quite often seasoned managers and executives tell me, ‘Risk management prevents risk-taking.’ Nothing could be further from the truth. You will be a smarter...
read moreThe Lone Wolf Can Never Lead!
You will likely be placed in charge of a project, engagement, or team. If you act like a lone wolf instead of a true team leader, you will fail! Loren’s Complaint After a presentation, I was approached by a shy technologist. Loren had been recently...
read moreDo You Need Someone to be Accountable? Try the Eye-to-Eye Technique
When a person does not have to face the consequences of their actions and behaviors, you have the conditions where accountability does not exist. Roger Fails to Do What He Commits to Do Melissa faced a real challenge with her new employee Roger. Even though he...
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