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How Professionals Can Deliver Super Service

How Professionals Can Deliver Super Service

by Ron Rael | Oct 24, 2018 | Culture, High Road Leadership

Share this article: The Ace Hardware store located in my neighborhood is a great place to shop. Tim, the owner/manager has raised customer service to an art form. As a direct result, his sales have significantly increased ever since Tim arrived. Tim’s growing customer...
The Corporate Culture You Have is the One You Create!

The Corporate Culture You Have is the One You Create!

by Ron Rael | Jun 4, 2018 | Blog, Culture, Employees, Leadership

Your profitability will soar as a result of your efforts to develop and enhance a customer-focused culture where employees are self-activated, where they embrace new ideas and adopt new processes, and where they see themselves as integral parts of the whole.

Your Business Could go Down the Drain Without a Leadership Pipeline

Your Business Could go Down the Drain Without a Leadership Pipeline

by Ron Rael | Jun 1, 2018 | Blog, Culture, Employees, Leadership

All too often, organizations look to their present-day needs and merely create a role for that. You must look forward five years and decide the type and style of leadership you will need then. Write a job description ‘from the future.’

YOU HAVE UNTAPPED WEALTH IN YOUR EMPLOYEES – IT TAKES TEAMING TO UNLEASH IT

YOU HAVE UNTAPPED WEALTH IN YOUR EMPLOYEES – IT TAKES TEAMING TO UNLEASH IT

by Ron Rael | May 30, 2018 | Blog, Culture, Employees, Leadership, Teams

STC discovered that a self-directed team is a select group of employees who take on responsibility for a given task, problem or function. An effective team takes on a life of its own and becomes a self-perpetuating success story.

Where Have All the Leaders Gone?

Where Have All the Leaders Gone?

by Ron Rael | May 28, 2018 | Blog, Culture, Leadership

Poor leadership hurts everyone in your organization. Good leadership makes everyone better. Which do you choose?

A Good Business Model Means You Never Have to Say, “I’m sorry.”

A Good Business Model Means You Never Have to Say, “I’m sorry.”

by Ron Rael | May 11, 2018 | Blog, Culture, Leadership

I contacted Allegiant Airlines, recommended by a native, who informed me, “They are cheap.”

“What a testimonial,” I thought.

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