Lessons from the Presidential Debates
Share this article: Save the Unicorns“We must not eat the Unicorns!”This was the advice delivered by the President of the Northwest Chapter of the National Speakers Association at her leadership retreat. Elisa Hays wanted the members of her board of directors to have...
Code Red
Share this article: Imagine that you told your employer about a harmful situation. You believe that the policy on this issue needs to be changed. You believe that you took the high road in calling the problem to management’s attention. I am proud of you for...
Accountability Starts with Me!
Accountability is an extremely high standard, and this is why many people and organizations lack this quality. In this insightful article, an expert defines accountability for you, a quality essential for delivering quality customer service. You will discover some reasons why accountability is so seldom practiced and what you can do ensure that it is a standard for your organization.
