by Ron Rael | Mar 28, 2019 | Blog, Culture, Employees
Accountability is an extremely high standard, and this is why many people and organizations lack this quality. In this insightful article, an expert defines accountability for you, a quality essential for delivering quality customer service. You will discover some reasons why accountability is so seldom practiced and what you can do ensure that it is a standard for your organization.
by Ron Rael | Oct 24, 2018 | Culture, High Road Leadership
Share this article: The Ace Hardware store located in my neighborhood is a great place to shop. Tim, the owner/manager has raised customer service to an art form. As a direct result, his sales have significantly increased ever since Tim arrived. Tim’s growing customer...
by Ron Rael | May 11, 2018 | Blog, Culture, Leadership
I contacted Allegiant Airlines, recommended by a native, who informed me, “They are cheap.”
“What a testimonial,” I thought.
by Ron Rael | Sep 22, 2016 | Blog, High Road Leadership
Communicate, Then Ask For a Response One of the best CEOs I know sends out a company-wide email every Monday about an issue, concern, or opportunity. It is a short message that expresses his concern regarding the topic. He invites employees to respond via email with...
by Ron Rael | Mar 1, 2016 | Blog, High Road Accountability and Ethics, High Road Leadership
Cancelled Flight Last week, while speaking in Michigan, I got stranded when the airline cancelled all flights out of Grand Rapids because of a snow storm. I thought those were everyday events in the colder regions near the Great Lakes. Close the airport for...
