Employee Loyalty – A Quality Product

by | Jun 21, 2018 | Blog, Employees, Leadership

Share this article:

An article in the Wall Street Journal summarized a comprehensive survey of American workers. The survey found, “American workers are less loyal to employers than in the past.” Downsizing, weeding of management layers and the fear of being fired are reasons cited for declining loyalty.

Another news article highlighted an AT&T phone repair center that saved employees’ jobs by getting the employees involved. The managers reduced the cost of refurbishing telephones by asking their employees to find practical solutions. This center now repairs phones for less time and money than a sister center located in Mexico. Productivity increased as a direct result of the employees’ ideas.

Defining Continuous Improvements

Continuous improvements in quality require employee’s involvement in creating new and real solutions. How can an executive expect an employee, who fears losing their job, to stay emotionally involved? To ensure loyalty, we must do everything we can to reduce the “fear factor.” We must get every employee excited about their job, about our company and about our products and services. Three guaranteed ways to accomplish this are:

  • Ask for, acknowledge and implement employee suggestions and ideas;
  • Train employees to apply effective problem-solving techniques.
  • Do not assume your employees know what is expected of them.

Employees who believe their employer cares about them and want them to succeed will, in return, care about their company.

 


Ron Rael Leadership Provocateur, is a keynote speaker, consultant, and author.

Follow Ron on Twitter: @leaderexpert

Connect to Ron on Facebook and LinkedIn.

Schedule a Call with Leadership Expert, Ron Rael

 

Has your 2020 Training Calendar been cleared out by COVID-19? 😞

There is still time to pivot! Your employees need training.

In two week’s time, we can deliver to your employees’ amazing training on essential skills.

We provide customized interactive courses with tools 🧰 employees can use immediately.
Best news yet, this highly acclaimed program cluster is delivered virtually 🖥 around employee’s busy schedules.

Our three most demanded courses currently are:
1) Successfully Managing Employees Who WFH (work from home),
2) Upping Everyone’s Commitment to Professional Behaviors, and
3) How to Enhance Personal and Corporate Accountability.

As soon we fix your Training Calendar, you can do your Happy Dance Again 💃.