Accountability is an extremely high standard, and this is why many people and organizations lack this quality. In this insightful article, an expert defines accountability for you, a quality essential for delivering quality customer service. You will discover some reasons why accountability is so seldom practiced and what you can do ensure that it is a standard for your organization.
Share this article:“I want it all!” or “I want more!” “I am in control!” “I am better than you!” “I have no flaws!” “Not in my backyard.” “I have complete power over you!” “Do what I say and ignore what I do!” “You cannot get away with that!” “Your piece is bigger...
Share this article: “We are a company that practices transparency.” “I am transparent!” I frequently hear statements like these in company advertisements and from individuals running for public office. However, like the labels of ethical and integrity,...
Share this article: What is right with leaders today? Leaders are the moral center of the group or organization they lead. What we hear most often about are the unethical leaders who don’t have a moral center or who prefer the low road. ...
Share this article:Another method for engaging employees is to hold professionally facilitated town hall meetings and focus groups. These well-organized and timely sessions are designed to get employees to open up and more importantly to listen to messages you need...
